# Ubigi profile

Ubigi sells reusable one-off and monthly eSIM plans for more than 200 destinations. Its Japan plan shows the price and starts on arrival, and the app supports top-ups. Plans are data-only; 5G, hotspot, and unlimited-data rules vary by package.

- Official storefront: https://cellulardata.ubigi.com/
- Updated: 18 Jul 2026, 19:23 UTC
- Profile status: Unverified
- Canonical: https://esimjournal.com/sellers/ubigi

## Seller score

Seller score: **77.4/100**

| Category | Score | Why |
| --- | ---: | --- |
| Price | 50.0 | There are not enough prices to judge this seller fairly. |
| Destinations | 95.0 | Ubigi lists country, regional, continental, and global plans for more than 200 destinations. |
| Plan choice | 50.0 | There are not enough plan details to judge the full range fairly. |
| Website details | 92.0 | The Japan page shows data, validity, price, activation, service type, expiry, and top-up support. |
| Refunds | 75.0 | Unused preloaded plans and proven technical failures may qualify for a refund. Used top-ups are generally not refundable. |
| Support | 75.0 | Ubigi has a detailed help center and web support. We did not find a 24-hour live channel. |
| Customer reviews | 82.0 | Trustpilot listed a 4.1 out of 5 rating from 41,107 reviews on 2026-07-18. |
| Last updated | 100.0 | We checked Ubigi's plan, coverage, refund, service details, and Trustpilot pages on 2026-07-18. |

## Coverage

Ubigi lists reusable country, regional, continental, and global plans for 200+ destinations. Destinations can include territories and regions, so this is not an exact country count.

Regions:

- Global
- Africa
- Asia
- Caribbean
- Europe
- Latin America
- Middle East
- North America
- Oceania

## Features and policies

| Item | Details |
| --- | --- |
| Mobile app | Yes |
| Top-up | Yes |
| 5G | Some plans and networks support 5G. The cited Japan listing did not say which network type it uses. |
| Tethering | Some products, including the World plan, allow hotspot use. The cited Japan listing does not state its rule. |
| Phone number | Ubigi describes its service as data-only. Calls and texts require internet-based apps or the user's separate primary line. |
| Unlimited plans | Unlimited one-off and recurring plans are available in selected destinations. High-speed thresholds and network management are plan specific. |
| Refund policy | An unused preloaded plan may qualify for a refund. A used top-up is usually nonrefundable. Ubigi may also refund a technical problem confirmed by support. Requests need a receipt and must meet the stated time limit. |
| Support | Help center, Online support form |
| Identity checks | The cited Japan listing did not list an identity check. Some countries may still require one. |

## Customer reputation

- [Trustpilot](https://www.trustpilot.com/review/cellulardata.ubigi.com): 4.1/5, 41,107 reviews. As of 18 Jul 2026, 19:23 UTC.

## Sources

1. [Ubigi worldwide coverage](https://cellulardata.ubigi.com/help-center/faq/ubigi-esim-service/what-is-ubigi-worldwide-coverage/) from Ubigi. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Ubigi advertises service in more than 200 destinations.; The provider offers country, regional, continental, and global coverage options.
2. [Japan 1 GB data plan](https://cellulardata.ubigi.com/rates-and-coverage/japan-data-plans/japan-1gb-30-days/?wmc-currency=USD) from Ubigi. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: A one-off Japan plan offered 1 GB for 30 days at USD 4.; The page says the data-only plan starts on arrival and can be topped up in the app.
3. [World 1 GB data plan](https://cellulardata.ubigi.com/rates-and-coverage/world-data-plans/world-1gb-30-days/) from Ubigi. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: The reviewed World plan describes a reusable eSIM, app recharge, and data sharing.
4. [Ubigi refund guidance](https://cellulardata.ubigi.com/help-center/assistance/i-did-not-use-my-plan-can-i-get-a-refund/?wmc-currency=USD) from Ubigi. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Unused preloaded plans and proven technical failures have refund paths, while used recharges are more restricted.
5. [Ubigi eSIM reviews](https://www.trustpilot.com/review/cellulardata.ubigi.com) from Trustpilot. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Trustpilot displayed a 4.1 out of 5 rating from 41,107 reviews.