# Saily profile

Saily sells local, regional, and global eSIM plans and adds app tools for web protection, ad blocking, and virtual location. It covers more than 200 destinations and offers 24-hour support. Network, 5G, hotspot, and phone-number details vary by plan and may only appear in the app.

- Official storefront: https://saily.com/
- Updated: 20 Jul 2026, 12:07 UTC
- Profile status: Unverified
- Canonical: https://esimjournal.com/sellers/saily

## Seller score

Seller score: **82.5/100**

| Category | Score | Why |
| --- | ---: | --- |
| Price | 50.0 | There are not enough prices to judge this seller fairly. |
| Destinations | 95.0 | Saily lists plans for more than 200 destinations. |
| Plan choice | 50.0 | There are not enough plan details to judge the full range fairly. |
| Website details | 88.0 | Prices and refund rules are easy to find. Network, 5G, hotspot, and phone-number details are harder to find outside the app. |
| Refunds | 88.0 | Unused plans may be returned within 30 days. Activated plans follow stricter rules. |
| Support | 95.0 | Email and in-app live chat are available at any time. Phone support is not listed. |
| Customer reviews | 94.0 | Trustpilot listed a 4.7 out of 5 rating from 27,738 reviews on 2026-07-18. |
| Last updated | 100.0 | We checked Saily's pricing, coverage, security, refund, support, and Trustpilot pages on 2026-07-18. |

## Coverage

Saily says its app works in 200+ destinations. Destinations can include territories and regions, so this is not an exact country count.

Regions:

- Global
- Africa
- Asia
- Caribbean
- Europe
- Latin America
- Middle East
- North America
- Oceania

## Features and policies

| Item | Details |
| --- | --- |
| Mobile app | Yes |
| Top-up | Yes |
| 5G | Saily's destination price list does not say whether France plans support 5G. Check the chosen plan before relying on it. |
| Tethering | The plan and pricing pages do not give one hotspot rule for every plan. Check the chosen plan before relying on it. |
| Phone number | The plan and pricing pages do not promise a phone number. Treat standard plans as data-only unless the app says otherwise. |
| Unlimited plans | Unlimited plans are available for some destinations. High-speed allowances and slowdown rules vary by plan. |
| Refund policy | An uninstalled eSIM or unactivated data plan can qualify for a full refund within 30 days. An activated plan is considered used, but Saily may consider a partial or full refund for a provider-related quality issue or when more than 99% of the data remains. |
| Support | Email form, In-app live chat |
| Identity checks | Saily's destination price list does not mention identity checks for France. Requirements may vary by destination. |

## Customer reputation

- [Trustpilot](https://www.trustpilot.com/review/saily.com): 4.7/5, 27,738 reviews. As of 18 Jul 2026, 19:23 UTC.

## Sources

1. [About Saily](https://saily.com/about-us/) from Saily. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Saily says its app works in more than 200 destinations.; The company added built-in security features including web protection, an ad blocker, and virtual-location tools.
2. [Saily destination prices](https://saily.com/esim-global/) from Saily. Accessed 20 Jul 2026, 12:07 UTC.
   Used for: Saily listed France plans from US$3.99 in its destination price list.; The page displayed its starting prices in United States dollars.
3. [Saily security features](https://saily.com/security-features/) from Saily. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Saily offers web protection, ad blocking, and virtual-location features in its app.
4. [Saily refund policy](https://support.saily.com/hc/en-us/articles/16420576170652-What-is-Saily-s-refund-policy) from Saily. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Uninstalled or unactivated plans can qualify for a full refund within 30 days.; Activated plans may be considered for relief after a provider-related quality issue or when more than 99% remains.
5. [How to reach Saily support](https://support.saily.com/hc/en-us/articles/17770364559516-How-to-reach-Saily-customer-support) from Saily. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Saily provides email and in-app live chat support around the clock and does not advertise phone support.
6. [Saily reviews](https://www.trustpilot.com/review/saily.com) from Trustpilot. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Trustpilot displayed a 4.7 out of 5 rating from 27,738 reviews.