# Maya Mobile profile

Maya Mobile sells one reusable global eSIM with unlimited passes for 3, 7, 14, or 30 days in more than 165 countries. Each pass slows down after a daily high-speed allowance, but the terms we read do not say how large that allowance is.

- Official storefront: https://maya.net/
- Updated: 18 Jul 2026, 19:23 UTC
- Profile status: Unverified
- Canonical: https://esimjournal.com/sellers/maya-mobile

## Seller score

Seller score: **78.4/100**

| Category | Score | Why |
| --- | ---: | --- |
| Price | 50.0 | There are not enough prices to judge this seller fairly. |
| Destinations | 85.0 | The global pass covers more than 165 countries and more than 20 cruise lines. |
| Plan choice | 50.0 | There are not enough plan details to judge the full range fairly. |
| Website details | 72.0 | The pages show prices, durations, countries, and the daily reset, but not the amount of high-speed data available each day. |
| Refunds | 85.0 | Unused or faulty plans may qualify for a refund. Unlimited plans with more than 1 GB used normally do not. |
| Support | 95.0 | WhatsApp help is available at any time, along with email and a help center. |
| Customer reviews | 90.0 | Trustpilot listed a 4.5 out of 5 rating from 12,497 reviews on 2026-07-18. |
| Last updated | 100.0 | We checked Maya Mobile's product, legal, returns, support, and Trustpilot pages on 2026-07-18. |

## Coverage

Maya lists more than 165 countries and more than 20 cruise lines. The 165 figure is a minimum, not an exact total.

Regions:

- Global
- Africa
- Asia
- Caribbean
- Europe
- Latin America
- Middle East
- North America
- Oceania
- Cruise

## Features and policies

| Item | Details |
| --- | --- |
| Mobile app | Yes |
| Top-up | Yes |
| 5G | The terms say plans can use 4G LTE or 5G where available on local networks, subject to device and location. |
| Tethering | The home and terms pages do not say whether hotspot use is always allowed. Ask Maya before relying on it. |
| Phone number | The global passes are data-only and do not include a phone number or normal SMS. |
| Unlimited plans | Each pass has a daily high-speed allowance, followed by slower unlimited data until the 24-hour reset. The terms do not say how large the high-speed allowance is. |
| Refund policy | Faulty or unused plans may qualify for a refund. A fixed-data plan with more than 10% used, or an unlimited plan with more than 1 GB used, normally cannot be returned. Support may make exceptions. |
| Support | Email, WhatsApp |
| Identity checks | The cited global listing did not list an identity check. Local rules may still vary by destination. |

## Customer reputation

- [Trustpilot](https://www.trustpilot.com/review/maya.net): 4.5/5, 12,497 reviews. As of 18 Jul 2026, 19:23 UTC.

## Sources

1. [Maya global travel eSIM](https://maya.net/) from Maya Mobile. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Maya offers unlimited global passes for 3, 7, 14, and 30 days across more than 165 countries.; The provider advertises a reusable eSIM and round-the-clock WhatsApp support.
2. [Maya terms and conditions](https://maya.net/legal) from Maya Mobile. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: The three-day unlimited global pass was listed at USD 9.99 across 165+ countries.; Each core pass includes a daily high-speed allowance, followed by standard-speed data and a 24-hour reset.
3. [Maya return policy](https://help.maya.net/hc/en-us/articles/7479787830043-What-is-the-return-policy) from Maya Mobile. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: A fixed plan above 10% usage or an unlimited plan above 1 GB usage generally cannot be returned.
4. [Maya Mobile reviews](https://www.trustpilot.com/review/maya.net) from Trustpilot. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Trustpilot displayed a 4.5 out of 5 rating from 12,497 reviews.