# Holafly profile

Holafly mainly sells unlimited-data eSIMs for countries and regions, along with a global subscription. Its Japan page shows trip length and price, but hotspot and speed limits depend on the plan. Refund requests can be made within six months if the plan meets the policy rules.

- Official storefront: https://esim.holafly.com/
- Updated: 18 Jul 2026, 19:23 UTC
- Profile status: Unverified
- Canonical: https://esimjournal.com/sellers/holafly

## Seller score

Seller score: **82.1/100**

| Category | Score | Why |
| --- | ---: | --- |
| Price | 50.0 | There are not enough prices to judge this seller fairly. |
| Destinations | 90.0 | The global subscription lists 160 destinations, and Holafly also sells country and regional plans. |
| Plan choice | 50.0 | There are not enough plan details to judge the full range fairly. |
| Website details | 88.0 | The Japan page shows price and trip length, but not all hotspot, network, and speed-limit details. |
| Refunds | 90.0 | Requests can be made within six months. Use, proof of the problem, and a possible USD 3.50 fee can affect the refund. |
| Support | 95.0 | Help is available at any time through live chat, WhatsApp, and email, in several languages. |
| Customer reviews | 94.0 | Trustpilot listed a 4.7 out of 5 rating from 101,600 reviews on 2026-07-18. |
| Last updated | 100.0 | We checked Holafly's plan, refund, subscription, and Trustpilot pages on 2026-07-18. |

## Coverage

Holafly sells country and regional plans. Its global subscription lists 160 destinations, which is not the same as 160 countries.

Regions:

- Global
- Africa
- Asia
- Caribbean
- Europe
- Latin America
- Middle East
- North America
- Oceania

## Features and policies

| Item | Details |
| --- | --- |
| Mobile app | Yes |
| Top-up | Yes |
| 5G | The Japan plan lists 3G, 4G, and 5G. Speed and network type depend on the destination, phone, and local network. |
| Tethering | Hotspot allowances vary by destination and plan. Check the plan page for the current amount. |
| Phone number | The Japan trip plan is data-only. A phone number is available only with a separate product. |
| Unlimited plans | Unlimited plans may slow down after heavy use. The Japan page says unusually high monthly use can cause a temporary speed cut. |
| Refund policy | Refund requests can be made within six months. Rules differ for unused plans, locked or incompatible phones, and connection problems. Some refunds for used plans have a USD 3.50 fee. |
| Support | Email, Live chat, WhatsApp |
| Identity checks | The cited Japan listing did not list an identity check. Other countries may require one. |

## Customer reputation

- [Trustpilot](https://www.trustpilot.com/review/esim.holafly.com): 4.7/5, 101,600 reviews. As of 18 Jul 2026, 19:23 UTC.

## Sources

1. [Holafly official website](https://esim.holafly.com/) from Holafly. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Holafly offers destination, regional, and unlimited travel eSIM products.; The global subscription advertises coverage in 160 destinations and starts at USD 49.90 per month.
2. [Japan eSIM](https://esim.holafly.com/esim-japan/) from Holafly. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: A three-day unlimited Japan plan was listed at USD 11.90.; The Japan plan listed 3G, 4G, and 5G service and described fair-use network management.
3. [Refund policy](https://esim.holafly.com/refund-policy/) from Holafly. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Eligible refund requests can be made within six months of purchase.; Eligibility and deductions depend on activation, usage, device compatibility, evidence, and connection issues.
4. [Global plan terms and conditions](https://esim.holafly.com/plans/terms-and-conditions/) from Holafly. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Holafly publishes separate terms for its global subscription product.
5. [Holafly reviews](https://www.trustpilot.com/review/esim.holafly.com) from Trustpilot. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Trustpilot displayed a 4.7 out of 5 rating from 101,600 reviews.