# Airalo profile

Airalo sells local, regional, and global travel eSIMs for more than 200 locations. It offers fixed-data and unlimited plans, top-ups, an app, and support in several languages. Network, voice, identity-check, and unlimited-data rules vary by plan.

- Official storefront: https://www.airalo.com/
- Updated: 18 Jul 2026, 19:23 UTC
- Profile status: Unverified
- Canonical: https://esimjournal.com/sellers/airalo

## Seller score

Seller score: **79.8/100**

| Category | Score | Why |
| --- | ---: | --- |
| Price | 50.0 | There are not enough prices to judge this seller fairly. |
| Destinations | 95.0 | Airalo lists local, regional, and global plans for more than 200 locations. |
| Plan choice | 50.0 | There are not enough plan details to judge the full range fairly. |
| Website details | 90.0 | Destination pages show price, data, validity, network, top-ups, and plan limits before checkout. |
| Refunds | 78.0 | Refunds depend on how the plan was paid for and whether it was installed, activated, used, or affected by a technical problem. |
| Support | 95.0 | Help is available at any time through the app, website chat, and WhatsApp, in several languages. |
| Customer reviews | 80.0 | Trustpilot listed a 4.0 out of 5 rating from 35,289 reviews on 2026-07-18. |
| Last updated | 100.0 | We checked Airalo's catalog, refund policy, feature pages, and Trustpilot profile on 2026-07-18. |

## Coverage

Airalo lists local, regional, and global plans for 200+ locations. The total includes territories and regions, so it is not an exact country count.

Regions:

- Global
- Africa
- Asia
- Caribbean
- Europe
- Latin America
- Middle East
- North America
- Oceania

## Features and policies

| Item | Details |
| --- | --- |
| Mobile app | Yes |
| Top-up | Yes |
| 5G | Some plans list 5G. Availability depends on the destination, plan, phone, and local network. |
| Tethering | Airalo allows hotspot use when the phone and network support it. Some plans may have other limits. |
| Phone number | Many packages are data-only. Calls, texts, or a phone number are included only where the selected package explicitly says so. |
| Unlimited plans | Unlimited packages are available. Airalo's default fair-use terms provide 3 GB at high speed per day, then 1 Mbps until the next 24-hour reset, unless the package states otherwise. |
| Refund policy | Refunds depend on whether the eSIM was installed, activated, or used and why the refund was requested. Some refunds are paid as Airmoney. A technical problem confirmed by support may qualify for a refund to the original payment method. Processing usually takes 7 to 10 business days and can take up to 30 days. |
| Support | In-app chat, Live chat, WhatsApp |
| Identity checks | Some plans or countries may require an identity check. The cited Japan listing did not state one. |

## Customer reputation

- [Trustpilot](https://www.trustpilot.com/review/airalo.com): 4/5, 35,289 reviews. As of 18 Jul 2026, 19:23 UTC.

## Sources

1. [Airalo official website](https://www.airalo.com/) from Airalo. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Airalo offers local, regional, and global eSIM packages in more than 200 locations.; The storefront offers fixed-data and unlimited packages, top-ups, an app, and multilingual support.
2. [Japan eSIM packages](https://www.airalo.com/japan-esim/) from Airalo. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: A Japan package offered 1 GB for 3 days at USD 4.; The Japan page listed SoftBank plus another network and marked top-ups as available.
3. [Airalo refund guidance](https://www.airalo.com/help/using-managing-esims/ZSEEHBT5HW6F/mogu-li-da-dobijem-airalo-refundaciju-%C5%A1ta-da-radite-ako-ste-kupili-pogre%C5%A1an-esim/NYBBU4NC7KN6) from Airalo. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Refund options depend on purchase error, installation, activation, usage, and verified technical failure.; Some refunds use Airmoney, while eligible technical failures may use the original payment method.
4. [Unlimited data fair-use policy](https://www.airalo.com/m/resources/unlimited-data-plans-fair-use-policy) from Airalo. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: The default policy provides 3 GB at high speed each day, followed by 1 Mbps until reset.; A selected package can state different high-speed and fair-use conditions.
5. [Airalo reviews](https://www.trustpilot.com/review/airalo.com) from Trustpilot. Accessed 18 Jul 2026, 19:23 UTC.
   Used for: Trustpilot displayed a 4.0 out of 5 rating from 35,289 reviews.